Nowadays, every brand – big or small – needs a consistent online presence. An articulated, strategically planned, cost-effective presence is the ideal scenario, but not always the case. Reasons why a carefully developed online presence is necessary are multiple and fairly obvious:
- Increasing the brand’s value
- Boost revenue
- Improve brand-audiences communication
- Get valuable data from interactions
On the bright side, it’s good to notice that most brands make – or have made – significant efforts to build their online presences, though the results tend to be more diverse than successful. While there’s no common ground for evaluating pure success, we’ve made a small questionnaire to help shine a light on a brand’s online presence status – assuming they have one, of course. Here it goes:
- What do you know about your audiences? How did they start following you? Did you get them through paid campaigns or because of your awesomeness? Can you define your audiences using real data? Knowing who you’re dealing with makes things a lot easier for everyone, trust us.
- What are the interactions like? How do your audiences react to what you post? What percentage of your follower base interacts with your posts? Do they communicate with you? What are they saying? What are you saying? Reaping the benefits of great interactions requires both a strategy and an eye for detail to cover spontaneous situations. While the first can be defined beforehand, the second must be trained.
- Is there a strategy? Are you following a plan or just going where the wind blows? How is it working? What would you change?
- Is data driving your decisions? Information – in the form of hard data – should drive at least a portion of the things you do. A/B testing is a relatively inexpensive way to gather useful data about your online actions – from eyeballs to conversions, it shows what works and what doesn’t. Also, following up on the brand’s multiple actions – i.e. emailing campaigns, content uploads, responses – is a valid way to improve the quality of its online presence.
The questions above are useful to get an initial picture of the brand’s online presence. In addition, keeping track of related variables is a good habit and it will save both time and money in the future. Remember: asking the right questions is the first step towards the right path.